This session looks at how residents must be kept informed and involved under the Building Safety Act 2022. It explains what information must be shared, how to deal with questions or complaints, and how to build trust through clear communication.
Duties for landlords, contractors, and managing agents
Safety case details, inspection outcomes, maintenance plans
What proof regulators expect
Simple response process and tone
How to explain safety work in plain language
Communication logs, feedback forms, and summary letters
Client reps, housing officers, tradespeople, and site managers who speak with residents.
None. Participants should bring examples of real communication challenges if possible.
Questions? Contact us