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Housing
Resident Engagement & Information Sharing under BSA22
This session looks at how residents must be kept informed and involved under the Building Safety Act 2022. It explains what information must be shared, how to deal with questions or complaints, and how to build trust through clear communication.
What you will learn
- What the Building Safety Act says about resident engagement
- What information must be shared and when
- How to record communication and feedback
- How to handle concerns or complaints properly
- How good communication supports the Golden Thread
Course content
Module 1
Resident Engagement Explained
Duties for landlords, contractors, and managing agents
Module 2
Information to Be Shared
Safety case details, inspection outcomes, maintenance plans
Module 3
Recording Conversations and Evidence
What proof regulators expect
Module 4
Handling Complaints and Concerns
Simple response process and tone
Module 5
Practical Scenarios
How to explain safety work in plain language
Module 6
Good Practice Templates
Communication logs, feedback forms, and summary letters
Who this is for
- Audience
- Client reps, housing officers, tradespeople, and site managers who speak with residents.
- Requirements
- None. Participants should bring examples of real communication challenges if possible.